Help outside office hours
Most IT problems turn up when there is nobody to ask: the laptop that will not connect on a Sunday, the email that stopped syncing at eight in the evening, the printer that picked the night before a deadline. This service covers weekday evenings and weekends, for small businesses and for people at home.
Hours are 6pm to 10pm Monday to Friday, and 10am to 6pm on Saturday and Sunday. Send a WhatsApp message or start a WhatsApp call, describe the problem in your own words, and if it can be fixed over a call, it usually gets fixed on that call.
The number is 085 845 7436, on WhatsApp only. It does not take normal phone calls or texts, so use a WhatsApp message or a WhatsApp voice or video call.
What it covers
- Email that will not send, receive or sync, in Outlook, Gmail or on your phone
- Microsoft 365 problems: sign-in, OneDrive, Teams, licences, shared mailboxes
- Wi-Fi and printers that have stopped talking to your computer
- Setting up a new laptop, phone or tablet and moving your files across
- Passwords, two-step sign-in, and getting back into a locked account
- Checking a suspicious email or message before you click anything
- Backups, and making sure they are actually running
- Getting Google Meet, Zoom or Teams working before an important call
If something is outside what can be fixed sensibly, you will be told so plainly, along with who to try instead.
Remote first, visits in Kildare
Most problems are solved over a video call or a screen share, which is quicker for you and cheaper too. Where something needs hands on the hardware, visits are available across Kildare from a base in Newbridge, including Naas, Kildare town, Straffan, Clane, Kill, Sallins, Maynooth, Celbridge and Leixlip.
What it costs
€75 an hour, charged pro rata for the time actually spent. A 20 minute call is €25. There are no contracts and no monthly fee, and you pay after the problem is sorted, by Revolut or bank transfer.
Visits are charged at the same rate, plus a flat €20 travel charge anywhere in Kildare.
For bigger pieces of work, such as a new website, automating a process in Microsoft 365, or putting AI to practical use, see the services page.
Common questions
Do you help people at home, or only businesses?
Both. The same problems happen at home and at work, and the rate is the same.
Is there a minimum charge?
No. Time is charged pro rata at €75 an hour, so you pay for the minutes the fix actually took. Visits add the flat €20 travel charge.
Can you help at weekends?
Yes. Evenings and weekends are when this service runs. Hours are 6pm to 10pm on weekdays and 10am to 6pm at weekends.
How does remote support work?
You join a video call, share your screen, and get talked through the fix, or watch it being done. Nothing is installed or changed without you agreeing first.
Do you cover Straffan, Naas and Newbridge?
Yes, and the rest of Kildare. Remote support works from anywhere in Ireland.